Job Description

Job Overview

Coach is a global fashion house founded in New York in 1941, known for its commitment to high‑quality design and inclusive brand values. The Sales Associate serves as the front‑line ambassador, delivering an elevated, personalized shopping experience while supporting daily store operations.

Key Responsibilities
  • Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
  • Build lasting client relationships through personalized styling, product expertise, and fashion advice.
  • Drive sales via cross‑selling, upselling, and tailored recommendations.
  • Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
  • Develop and execute personal sales plans; meet or exceed individual and team KPIs.
  • Source new customers, maintain relationships, and follow up to close sales.
  • Maintain hig...

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