Sr. Representative, Operations

Job Title:

Sr. Representative, Operations

Job Description

The Sr. Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.

Experience - Minimum 12 months of relevant experience

. Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

. Clarify customer requirements probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

. Listen attentively to customer needs and concerns demonstrate empathy while maximizing opportunity to build rapport with the customer

. Greet customers in a courteous, friendly, and professional manner using a...