Job Description

Provide in-depth, high level training for internal and external customers as needed. Oversee the handling of government notices by team members for timely and accurate handling. Review, assist with or assign research projects completed by the department. Create reports and action plans based on department trend analysis and system data. Flex system creation, updates, reporting and analysis. Handle Liquidated Damages on behalf of the company and customers as needed.

Provide impeccable customer service.

Act as subject matter experts to provide guidance, education and answer questions to internal and external customers.

Solicit and maintain all customs compliance documentation with customers.

Must be able to handle confidential or sensitive information and projects.

Work closely with other internal staff, departments, executive level management, customers and government agencies to deliver a high level of service to customers.

Ensure a...

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