Job Description

Full Location: Manila - PH

Sr. Quality Manager

The Sr. Quality Manager ensures that goals for all programs relating to monitoring and providing feedback from transactions, reporting, and management of Quality, Customer Advocacy, and Sales Verification Teams are met. The incumbent in this position is also responsible for developing QA strategies for multiple programs and verticals.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

  • Provide support to managers and executives within the QA organization
  • Identify the whole QA team’s needs in staffing, budget, and general support to provide solutions
  • Collaborate with Results’ Senior Management/Executive team for strategy development and execution
  • Facilitate creation of goals and lead managers to ensure goals are cascaded
  • Serve as first escalation point for customers’ concerns
  • Support the development o...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to ResultsCX today.

    Submit Application