Sr. Quality Evaluator

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities :

• Conduct audits of transactions, calls, or case handling to ensure process compliance and accuracy.

• Identify errors and improvement areas in documentation, communication, or execution.

• Provide feedback and coaching to team members based on audit findings.

• Maintain quality records and generate periodic reports (daily/weekly/monthly).

• Analyze trends in quality scores and suggest corrective actions.

• Ensure compliance with client-specific and regulatory standards (e.g., HI...