Sr. Quality Evaluator

Sr. Quality Evaluator page is loaded## Sr. Quality Evaluatorlocations: PHL Quezon City - 28th & 29th Flrs, Giga Tower, Bridgetowne, Ugong Nortetime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 5, 2026 (5 days left to apply)job requisition id: R Job Title:Sr. Quality EvaluatorJob DescriptionThe Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.* Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email* Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Bus...