Sr. Quality Analyst

Are you passionate about analyzing organizational performance? Do you strive to help Client Success teams gain insight into the way they do business with our customers? Our Quality Support Operations (QSO) team delivers insights on communication and care that help client facing teams reimagine their training, communication, business, and organizational processes to bring efficiency and optimization to global Client Success care.

In our Quality Support Operations practice, our
Sr.Quality Analyst (Japanese Bilingual)
works in partnership with Customer Support team. The Quality Support Operations (QSO) team analyzes client interactions to improve training, communication, and processes for global Client Success.

• QSO Analysts partner with Customer Support to identify patterns affecting client care and report findings to QSO Manager.
• The role requires exceptional communication, detail-oriented analysis, and the ability to work independently and collaborat...