Job Description
**About the Role**
At Uber, providing excellent customer support to our users is a core feature of our product experience. As a Delivery CX Sr. Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, striving to build a phenomenal experience in the Delivery Business across different modalities (i.e. Automations, In-App Support, Phone, Chat, etc.) and for all LOB's Uber Eats, Direct and Groceries & Retail.
You will have a deep understanding of the goals of the business and seek to act as a key ally to the Operations teams.
You will take a data-driven approach to identify customer struggles and collaborate with the Operations, Product, and CommOps teams to create new processes, or improve existing ones that detract from the customer experience.
We are looking for a steadfast customer advocate who is an excellent relationship builder, project manager, and proc...
At Uber, providing excellent customer support to our users is a core feature of our product experience. As a Delivery CX Sr. Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, striving to build a phenomenal experience in the Delivery Business across different modalities (i.e. Automations, In-App Support, Phone, Chat, etc.) and for all LOB's Uber Eats, Direct and Groceries & Retail.
You will have a deep understanding of the goals of the business and seek to act as a key ally to the Operations teams.
You will take a data-driven approach to identify customer struggles and collaborate with the Operations, Product, and CommOps teams to create new processes, or improve existing ones that detract from the customer experience.
We are looking for a steadfast customer advocate who is an excellent relationship builder, project manager, and proc...
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