Job Description
Description
Amazon Shipping is seeking a Senior Content Program Manager to own our end-to-end content strategy across client-facing and internal support channels. You will design a comprehensive content framework covering SOPs, help documentation, policy updates, and new product launches, ensuring every piece is accurate, accessible, and built for the audiences it serves. You will benchmark against industry leaders, establish measurable goals to track content quality and effectiveness, and hold cross-functional stakeholders across technology, legal, marketing, operations, and commercial teams accountable to their deliverables. A core part of this mandate is reducing support escalations by ensuring clear, actionable answers are available before a contact is ever created.
Content is the foundation of our AI strategy, and this role sits at the center of that vision. Every help article, SOP, and policy document developed here will feed directly into our AI tools, powering perso...
Amazon Shipping is seeking a Senior Content Program Manager to own our end-to-end content strategy across client-facing and internal support channels. You will design a comprehensive content framework covering SOPs, help documentation, policy updates, and new product launches, ensuring every piece is accurate, accessible, and built for the audiences it serves. You will benchmark against industry leaders, establish measurable goals to track content quality and effectiveness, and hold cross-functional stakeholders across technology, legal, marketing, operations, and commercial teams accountable to their deliverables. A core part of this mandate is reducing support escalations by ensuring clear, actionable answers are available before a contact is ever created.
Content is the foundation of our AI strategy, and this role sits at the center of that vision. Every help article, SOP, and policy document developed here will feed directly into our AI tools, powering perso...
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