Sr. Product Support Tech Advisor

[2:31 PM] Singh, Ravi

PURPOSE
Under limited supervision, manages and coordinates the qualification and deployment of Salesforce-based systems. Also provides support services for regional and global business applications. Collaborates with business leaders, end users, other IT departments, and software vendors to develop and provide appropriate support strategies for regional and global business applications.

RESPONSIBILITIES
• Provide support for internal and external end users of Salesforce platform and application problems
• Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems.
• Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups.
• Coordinate validation activities related to the deployment of business applications
• Produce and assist training and communication p...