Job Description
Minimum Qualifications
* Bachelor’s degree in either of Computer Engineering, Operations Management, Information Systems, or related field.
* 3–5 years of experience in process analysis, business process improvement, or continuous improvement roles.
* Proven ability to map, document, and optimize complex cross-functional processes.
* Strong experience with process tools such as Visio, Service Now, Ms-Office, Teams
* Hands-on experience executing ITIL Process methodologies.
* Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and recommend solutions.
* Excellent communication skills—able to translate technical process details into clear, actionable insights for leaders and stakeholders.
* Advanced skills in Excel, data analysis, and familiarity with Power BI/Co-Pilot or similar tools.
Monitoring & Continuous Improvement
* Bachelor’s degree in either of Computer Engineering, Operations Management, Information Systems, or related field.
* 3–5 years of experience in process analysis, business process improvement, or continuous improvement roles.
* Proven ability to map, document, and optimize complex cross-functional processes.
* Strong experience with process tools such as Visio, Service Now, Ms-Office, Teams
* Hands-on experience executing ITIL Process methodologies.
* Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and recommend solutions.
* Excellent communication skills—able to translate technical process details into clear, actionable insights for leaders and stakeholders.
* Advanced skills in Excel, data analysis, and familiarity with Power BI/Co-Pilot or similar tools.
Monitoring & Continuous Improvement
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