Job Description

As a member of support organization, the job focus is to deliver high quality customer service to the Oracle database cloud customer base while serving as an advocate for the customer needs. The job profile involves resolving technical issues mostly raised by customers through the customer portal. The job responsibility includes: 

  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve technical issues.
  • Following standard operating procedures for proper engagement of internal and external stakeholders.

    • Autonomous Database

    An autonomous database is a cloud database that uses machine learning to automate database tuning, security, backups, updates, and other routine management tasks traditionally performed by DBAs. Unlike a conventional database, an autonomous database performs all these tasks and more without human intervention. <...

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