Job Description

Is this role right for you?

In this role you will:
  • Lead the technical design and implementation of changes to the Canadian Contact Center Platform.

  • Architect and optimize CEC experience

  • Guide the development of enhancements to the platform across the various development areas including BAU, Intake and Special Projects.

  • Lead impact reviews around planned programs / initiatives.

  • Collaborate with areas that interface with our platform

  • Define and enforce best practices including coding standards and guard rail score alignment

  • Mentor internal Pega developers and Contract teams, fostering a culture of innovation, accountability and continuous improvement. 

  • Drive experimentation and optimization through proof of concepts and other means.

  • Ensure compliance with data governance, privacy regulations and responsible AI standards.

  • Maintain system protocols and documentation to sup...

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