Sr. Operations Representative

Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)

Sr. Operations Representative - Disputes and Fraud

*Summary: *
To take inbound calls and make outbound calls to handle fraud and dispute-related concerns and recommend optimal solutions within the desired levels of customer service delivery.

Responsible for investigating and analyzing account activity to identify and assess potential fraud and disputed transactions. The role involves direct customer interaction to validate transaction details, ensure accurate claims filing, and uphold account security. The agent is expected to take appropriate action based on findings, which may include processing fraud and dispute claims in line with established procedures and compliance standards.

*General Responsibilities *
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• Account Servicing. Listens attentively to customers in order to address issues / questions responsibly; Updates account information, a...