Sr. Operations Representative

Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)

Sr. Operations Representative

Summary:
To take inbound calls, make outbound calls, and or complete a back-office or non-voice process to handle account-related concerns and recommend optimal solutions within the desired levels of customer service delivery

General Responsibilities
:

• Account Servicing. Listens attentively to customers in order to address issues / questions responsibly; Updates account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
• Functional Knowledge. Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
• Training. Completes and passes assessment of required trainings within timelines to prevent potential job risks
• May be assigned / rotated across sub-functions:
• Servicing: Handles incoming calls to provide...