Job Description
Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)
Sr. Operations Representative
Summary:
To take inbound calls, make outbound calls, and or complete a back-office or non-voice process to handle account-related concerns and recommend optimal solutions within the desired levels of customer service delivery
General Responsibilities:
Account Servicing. Listens attentively to customers in order to address issues / questions responsibly; Updates account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
Functional Knowledge. Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
Training. Completes and passes assessment of required trainings within timelines to prevent potential job risks
May be assigned / rotated across sub-functions:
Servicing: Handles incoming calls to provide customers credit card usage information, verific...
Sr. Operations Representative
Summary:
To take inbound calls, make outbound calls, and or complete a back-office or non-voice process to handle account-related concerns and recommend optimal solutions within the desired levels of customer service delivery
General Responsibilities:
Account Servicing. Listens attentively to customers in order to address issues / questions responsibly; Updates account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
Functional Knowledge. Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
Training. Completes and passes assessment of required trainings within timelines to prevent potential job risks
May be assigned / rotated across sub-functions:
Servicing: Handles incoming calls to provide customers credit card usage information, verific...
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