Job Description

Overview

The Senior Operations Manager is responsible for leading and managing operational teams to achieve strategic goals, drive process improvements, and ensure exceptional service delivery. This role oversees multiple teams across sites, manages client relationships, and ensures alignment with organizational policies and performance metrics.

Responsibilities

Leadership & Strategy

  • Lead and inspire Operations Managers and their teams to achieve operational excellence and high employee engagement
  • Develop and implement business unit strategies in collaboration with senior leadership
  • Serve as a strategic partner in cross-functional initiatives and decision-making processes

Performance & Process Management

  • Own delivery of operational KPIs, including service levels, quality, compliance, and customer experience
  • Monitor and enhance operational systems and reporting mec...

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