Job Description
**Customer Service/Support**
**Location**
- Merida, Mexico***
Job Title:
Sr. Operations Manager BPO- Mérida
**Job Description**:
The Sr. Operations Manager is responsible for:
Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.
Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on continuous improvement.
** KEY ACCOUNTABILITIES**
- Strategic Planning: Developing and implementing operational strategies to achieve the company's goals and objectives.
- Team Leadership: Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations.
- Process Improvement: Identifying areas for process optimization and efficiency enhancements, and implementing improvements to increase productivity.
- Resource Allocation: Managing budget...
**Location**
- Merida, Mexico***
Job Title:
Sr. Operations Manager BPO- Mérida
**Job Description**:
The Sr. Operations Manager is responsible for:
Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.
Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on continuous improvement.
** KEY ACCOUNTABILITIES**
- Strategic Planning: Developing and implementing operational strategies to achieve the company's goals and objectives.
- Team Leadership: Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations.
- Process Improvement: Identifying areas for process optimization and efficiency enhancements, and implementing improvements to increase productivity.
- Resource Allocation: Managing budget...
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