Sr. Operations Manager, AI Agents & Knowledge

Job Description

Zendesk is seeking an experienced and strategic leader to work directly with the Vice President of our AI Agents, Knowledge and Analytics products, as well as their Product, Design and Engineering leadership team, to accelerate our innovation.

As Sr. Operations Manager, you will lead efforts to ensure our Product Development team is collaborating efficiently and transparently with each other, as well as cross-functional counterparts, to remove friction and operational burdens. You will be responsible for defining and managing the operational cadences of the product development team to ensure alignment with business goals and efficient execution.

This role requires expertise in SaaS Product Development and running operational cadences for a fast-paced technology organization. The ideal candidate has experience in B2B SaaS, AI, or enterprise software development and has le...