Job Description

Summary

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Responsibilities:

  • Service Manage customer specific service contracts for your assigned mills.
    Provide shutdown planning for scheduled service jobs.
    Work in a team with the Field Service Coordinator and service group leaders to manage group schedules and service jobs. Estimate additional service costs and determine quote price levels.
    Prepare service contracts in close coordination with service group managers and customers. Risk analysis for large scale service proposals with Voith internal resources.
    Review of field service reports and distribution to customers and Voith internal contacts.

  • Inventory Management Performing onsite inventory counts as needed.
    Work with customers to build a mill spare parts strategy to optimize parts inventory and ensure part availability to prevent machine downtime. All gaps between customer expectations and actual performance are documented, analyzed and solutions are developed...

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