Sr Mgr, Support (CVR)

Position Summar

y: This is a high-impact leadership opportunity to shape the customer operations strategy for CVR, as we continue to modernize the vehicle registration and compliance experience. Reporting directly to the VP & General Manager, this leader will oversee support execution, drive operational excellence, build and develop high-performing support teams, and partner cross-functionally to improve outcomes for dealers, DMVs, lenders, insurers, and consumers.

Position Responsibilities & Essential functions:

• Responsible for establishing and delivering consistent and effective support strategies to CDK Global’s customers. Leads the development of standard, documented and measured processes for across all products
• Manages an efficient, measured and transparent, pull-based, case management process
• Ability to define and set clear employee expectations and hold people, at all levels, accountable
• Manages an efficie...