Job Description

Candidate Profile

  • Must have at least 1 year experience as a Sr. Manager, Training & Quality
  • Must be willing to work onsite in Cebu
  • Effective communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to multi-task and meet timelines on deliverables
  • Detail-oriented


What's in it for you?

  • Day 1 HMO
  • Competitive Compensation
  • Career Growth

Essential Functions/Core Responsibilities

  • Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
  • Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
  • Participate...

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