Job Description
Candidate Profile
Must have at least 1 year experience as a Sr. Manager, Training & Quality
Must be willing to work onsite in Cebu
Effective communication skills, both written and verbal
Proficient in Microsoft Office
Ability to multi-task and meet timelines on deliverables
Detail-oriented
What's in it for you?
Day 1 HMO
Competitive Compensation
Career Growth
Essential Functions/Core Responsibilities
Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
Participates in internal quality audits (e.g. periodic audits of existing process...
Must have at least 1 year experience as a Sr. Manager, Training & Quality
Must be willing to work onsite in Cebu
Effective communication skills, both written and verbal
Proficient in Microsoft Office
Ability to multi-task and meet timelines on deliverables
Detail-oriented
What's in it for you?
Day 1 HMO
Competitive Compensation
Career Growth
Essential Functions/Core Responsibilities
Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
Participates in internal quality audits (e.g. periodic audits of existing process...
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