Sr. Manager, Partner Success

Summary: The Sr. Manager of Partner Success is responsible for leading a team of entry level to experienced professionals focused on driving customer success, loyalty, and growth by delivering a best-in-class customer experience along with impactful outcomes. This role supports the Partner Success team in increasing the value, retention, partner satisfaction, and expansion of the organization's footprint Job Description:

• Sets goals and objectives for team members for achievement of operational results

• Supervises support and/or professional level colleagues

• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders

• Leads and prioritizes the daily activities of the team

• Manages, mentors, and coaches to develop a collaborative and dynamic team

• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency

• Dev...