Sr. Manager, Insights & Integration

Job Description

To enable the DCS-Digital Channels & Solutions team to operate effectively in an omnichannel environment by connecting mobile and online digital data to ADT programs (such as asynchronous chat data or advice center calls) to inform teams on digital containment results and opportunities; also, by connecting client feedback to outcomes and results.As Senior Manager of Insights & Integration, you bridge data and business strategy, serving as a critical translator between emerging capabilities and DCS teams. You drive two complementary streams: (1) leveraging ADT platforms and emerging technologies to unlock new data sources and analytical approaches that enhance omnichannel execution, and (2) synthesizing customer insights (VoC), business metrics, and market intelligence into cohesive intelligence that guides how the DCS team operates across Mobile, Online Banking, and Digital Solutions.What Will You Do?AI Data Transformation (ADT) Integratio...