Job Description
Responsibilities
Responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for very client assigned. Accountable for overall success of each launch including but not limited to, internal teams survey response of your performance and the clients NPS feedback of their overall implementation experience. Performing deep dive information gathering sessions and collect client program requirements, you will validate the workflows and processes of incoming opportunity. Managing client and project team expectations simultaneously for a frictionless onboarding experience. You will handle day-to-day client communication throughout each implementation, host clients and ensure that client satisfaction and confidence in Teleperformance remains high throughout the implementation. Create, manage and track project vehicles, including, but not limited to:...
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