Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
The Senior Manager, Transformation – Customer Care will play a significant role in leading and implementing comprehensive process transformation initiatives within the Customer Care workstream. This includes coordinating the transformational funnel, collaborating with various team members and partner, and supporting seamless migrations and transitions according to the Invest and Shift methodology. The Senior Manager will contribute to system implementations and upgrades, ensuring future processes are efficiently designed. The role also involves leading a team of Business Analysts across different GBS locations, prioritizing projects and initiatives. Overall, the Senior Manager will be instrumental in achieving Customer Care efficiency targets and enhancing the customer experience.
*...
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
The Senior Manager, Transformation – Customer Care will play a significant role in leading and implementing comprehensive process transformation initiatives within the Customer Care workstream. This includes coordinating the transformational funnel, collaborating with various team members and partner, and supporting seamless migrations and transitions according to the Invest and Shift methodology. The Senior Manager will contribute to system implementations and upgrades, ensuring future processes are efficiently designed. The role also involves leading a team of Business Analysts across different GBS locations, prioritizing projects and initiatives. Overall, the Senior Manager will be instrumental in achieving Customer Care efficiency targets and enhancing the customer experience.
*...
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