Sr Manager, CX Technology

Overview

The Sr Manager of Client Experience Technology Strategy will be responsible for driving the strategy, adoption, and implementation of our Client Experience technology stack, which is used by over 1,600 associates across Implementation, Client Loyalty, and Client Service. Your primary objective will be to leverage these technologies to optimize customer interactions, improve efficiency, drive business growth, and improve the overall client experience. As the Sr Manager of Client Experience Technology Strategy, you will collaborate with cross-functional teams, including Sales, Marketing, Finance, and IT, to ensure seamless integration and utilization of these tools.

• Develop and execute a holistic strategy for , Gainsight, Observe AI, Genesys, Gong, Calendly, and other related technologies to enhance the client and associate experience. Ensure we are maximizing adoption and val...