Sr Manager, Customer Support

The Sr Manager, Customer Support (India) is accountable for leading teams across multiple disciplines, including both frontline (Level 1) and advanced troubleshooting (Level 2) support for Blackbaud solutions and their integrations. This role is responsible for achieving team objectives and metrics, proactively identifying, and leading departmental initiatives. This role operates within a global matrix organization, collaborating closely with Support leaders across regions to align on global standards and functions, share accountability, and execute consistently while addressing Indiaspecific operational needs. The Sr Manager models resilience, adaptability, and composure, and drives organizational alignment through strong relationships, strategic thinking, and effective communication.

Key Responsibilities

Hiring & Team Development

• Actively participate in recruiting, onboarding, and developing a high-performing team f...