Sr. Manager

Sutherland is seeking an analytical and attentive person to join us as a Process Improvement Sr. Manager for Service Excellence

The Process Improvement Sr. Manager. will help organize, plan, and implement best practice strategies to ensure optimal campaign and performance results. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Managers in this role get to:

Strengthen relationships: Coordinate business efforts across functional units and manage client and vendor relationships.

Keep management updated: Prepare staff progress and productivity reports.

Impact the bottom line: Help develop, deploy, and maintain performance and workforce reports; ensure operating environment is conducive to delivery of financial, KPI, and employee engagement goals.

Improve the company: Contribute to project manag...