Sr. Knowledge Manager - REMOTE

We are currently looking for a Knowledge Manager - REMOTE. The main objective of this role is to lead a team that supports and enhances application platforms, ensuring reliable, scalable, maintainable, and highly available application services for the business. As the Knowledge Manager, you will play a pivotal role in shaping how internal teams and clients understand our platform, by developing, organizing, and optimizing product support content. This position is ideal for an individual who thrives on simplifying complex ideas and enjoys collaborative work across global teams. You will have a direct impact on improving user efficiency and confidence in navigating our services.

Accountabilities

• Create clear and helpful product documentation including how-to guides, FAQs, and release notes.
• Translate technical information into accessible content for both technical and non-technical audiences.
• Collaborate with product, engineering, and mar...