Sr IT Support Engineering Associate

Description

The Sr IT Support Engineering Associate role is a key member of the lean IT Support Services team and will work closely with cross-functional IT projects and business-led groups to ensure site and regional operations run smoothly. The candidate will provide end-to-end daily user support, participate in IT projects, implement and oversee procedures for daily tasks, and coordinate operations of local and Regional Site Support teams. They will also work with Business Leadership to identify and prioritize IT challenges and escalate as needed.

Specific Responsibilities & Skills

With guidance, works with leaders of various departments to provide updates and identify existing or potential challenges to site operations and communicates these needs up their chain-of-command for solutions and escalations.

With guidance, coordinates with Site Support technicians from other regional offices to ensure policies and procedures ...