Sr. IT Operations Analyst

Job description:

About the Role

As a Senior IT Operations Analyst, you will be a key leader in ensuring the stability, security, and efficiency of our IT infrastructure. This role combines strategic oversight with hands-on technical expertise to manage our systems, resolve complex issues, and drive continuous improvement across our on-premise and cloud environments.

Key Responsibilities

• Provide advanced technical support for complex issues across servers, networks, and cloud infrastructure, leading incident response to meet and exceed SLAs.
• Analyze system performance and operational data to identify inefficiencies, trends, and opportunities for optimization.
• Develop and implement automation scripts (e.g., PowerShell, Python) to streamline repetitive tasks and improve system reliability.
• Lead and execute key IT projects, including infrastructure upgrades, technology rollouts, and process improvements.
• Monitor, manag...