Sr. IT Business Analyst

The Senior Business Analyst is responsible for overseeing business analysis activities for complex projects, such as Zendesk implementations, telephony platforms, CRM platforms, and custom development for web and app solutions. This role requires strong expertise in business processes, requirements gathering, platform integrations, and data analysis to ensure successful project delivery.

Job Scope:

• Lead and mentor junior Business Analysts, ensuring their alignment with business analysis best practices.
• Gather, analyze, and document business requirements for complex projects, including Zendesk, telephony platforms, and CRM systems.
• Facilitate workshops, interviews, and other requirements gathering sessions with stakeholders and technical teams.
• Develop and maintain business process models and relevant documentation to ensure clarity and consistency across platforms.
• Conduct data ana...