Job Description
Roles & Responsibilities:
Manage Level 1 and Level 2 support for applications Diagnose and resolve application issues raised by users within defined SLAs Maintain documentation of common issues and solutions in the knowledge base Coordinate with vendors and internal teams for escalations and fixes Assist with software rollouts, upgrades, and patches Conduct training sessions for end-users when needed Monitor application performance and generate periodic health reports Location:
Mumbai
Experience:
12 - 15 years
Salary Range:
As per industry standard
Functional Area:
Other
Employment Type:
Permanent
Desired Candidate Profile:
12 - 15 years of experience in application support or IT service management.
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