Job Description

Roles & Responsibilities:

  • Manage Level 1 and Level 2 support for applications
  • Diagnose and resolve application issues raised by users within defined SLAs
  • Maintain documentation of common issues and solutions in the knowledge base
  • Coordinate with vendors and internal teams for escalations and fixes
  • Assist with software rollouts, upgrades, and patches
  • Conduct training sessions for end-users when needed
  • Monitor application performance and generate periodic health reports

    • Location:

    Mumbai


    Experience:

    12 - 15 years


    Salary Range:

    As per industry standard


    Functional Area:

    Other


    Employment Type:

    Permanent


    Desired Candidate Profile:

  • 12 - 15 years of experience in application sup...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Confidential today.

    Submit Application