Job Description

Job Summary

We are looking for an experienced Genesys Cloud Software Engineer to design develop integrate and maintain solutions within our cloud contact center platform. The candidate will be responsible for implementing high-quality routing logic automation and system integrations that support business and operational needs.

Responsibilities
  • Collaborate closely with the Program Director Product Owner architecture team development teams and multiple stakeholders to understand requirements define technical solutions and deliver scalable features within Genesys Cloud.
  • Develop and maintain customer experience flows in Genesys Cloud Architect.
  • Build and support integrations using Genesys Cloud APIs Data Actions and event-based services.
  • Implement routing logic automation and configurations for voice and digital channels.
  • Collaborate with Product Owners Business Analysts and IT teams to deliver technical solutions ali...

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