Sr Engineer, Software

Senior Engineer, ServiceNow ITSM

This role is responsible for designing, engineering, and deploying scalable ServiceNow ITSM solutions that support high-availability operations and deliver reliable, automated service workflows across T-Mobile. The position focuses on enhancing ITSM modulesincluding Incident, Problem, Change, Request, SLA, Knowledge, Assignment, and Service Catalogwhile implementing modern engineering practices, automation frameworks, and integration patterns.

The engineer collaborates with cross-functional teams to streamline operational processes, reduce manual effort, strengthen service reliability, and improve user experience for frontline agents, support teams, and business partners. This role requires independent judgment to recommend and implement improvements to ITSM architecture, workflow logic, automations, and data quality strategies that support organizational outcomes. Success is measured by the ability to deliver high-qua...