Job Description
Summary:
The Director, Customer Experience will lead how the organization engages with and supports Flavors customers across the business. This role will drive a consistent, high-quality customer experience across key touchpoints and help shape customer-centric processes aligned to the Flavors strategy.
This leader will be responsible for advancing a seamless and effective customer experience by contributing to the CX vision and translating it into actionable plans, priorities, and improvements. The Director will partner cross-functionally to enhance customer engagement, satisfaction, and retention, ensuring alignment across commercial, operations, and support teams.
The successful candidate will oversee key elements of the customer journey—from initial engagement through long-term partnership—and coordinate cross-functional activities to drive execution of customer experience initiatives.
Job Responsibilities:
Customer Experience:
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