Job Description
Job Description
Job Title Customer Support Technician
Job & Department Summary
As an Associate Customer Support Technician, you will be the first point of contact for customers seeking
assistance. Your primary responsibility will be to provide a world class customer service experience while
troubleshooting basic technical issues and escalating more complex problems to higher level support
technicians. You will interact with our customers through phone, chat, or email. You will help customers
resolve issues related to our software products, typically focused one main software product, while ensuring
a seamless user experience.
Essential Functions
Job Title Customer Support Technician
Job & Department Summary
As an Associate Customer Support Technician, you will be the first point of contact for customers seeking
assistance. Your primary responsibility will be to provide a world class customer service experience while
troubleshooting basic technical issues and escalating more complex problems to higher level support
technicians. You will interact with our customers through phone, chat, or email. You will help customers
resolve issues related to our software products, typically focused one main software product, while ensuring
a seamless user experience.
Essential Functions
- Provide effective, efficient and empathetic customer service in a professional manner
- Communicate effectively, providing detailed and concise information internally, while avoiding discussing
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