Sr. Customer Support Program Analyst

We are looking for an energetic collaborator to drive change and excellence of our customer support programs. This person will have a strong background in customer support, process management, and technical writing. This role will be responsible for designing, documenting, and improving end‑to‑end customer support workflows and bring a strong focus on improved customer outcomes through better processes informed by operation and customer insights.

How You’ll Make an Impact

• Develop and maintain customer support workflows for Tinder and other Match Group brands ensuring agent teams have clear and structured information to provide customer support.
• Lead process optimization efforts based on hands‑on knowledge of day‑to‑day operations and using customer and agent feedback to ensure solutions are practical and deliver customer value.
• Identify bottlenecks, inefficiencies, outdated content, and areas for improvement through feedback loops with ...