Sr. Customer Support Associate (Voice)

Sr. Customer Support Associate (Voice) Location: Infopark, Kochi Salary: 20,000 28,000/month Qualification: Graduation Mandatory Experience: 13 years in BPO / Customer Support Voice Process (Mandatory) Career gap candidates & sales background profiles will not be considered Shift Timing: Male: 2 PM 12 AM Female: 9 AM 7 PM Responsibilities: Handle inbound and outbound customer calls professionally Resolve customer queries, complaints, and service requests efficiently Provide accurate information about products, services, and processes Maintain excellent customer experience and communication standards Update customer interactions and records in the system Requirements Graduation is mandatory 13 years of experience in BPO / Customer Support Voice Process Excellent English communication skills Voice process experience is compulsory Willingness to work in assigned shift timings Must attend a face-to-face interview Immediate joiners preferred (optional) Candidates with career gaps or pure...