Job Description

Location: Foshan, Guangdong Province, China


Report to: Customer Service Team Leader, Front Office


Support ANZ market: working hours according to ANZ, and public holiday follows ANZ market.

About the role:


To become the First Choice for our customers. Provide after-sales support to customers by demonstrating our core values of personal, seamless and progressive. Provide great service to customers, manage their expectations, resolve customer queries, and deliver an excellent customer experience.

What you will be doing in this role:

  • Responsible for resolving customer inquiries by phone call and email. Working with other functions to find solutions and feedback to customers.

  • Provide after-sales service to customers, such as lead time checks, delivery checks, payment issues, invoice issues, workflow inquiries, contract approval management and so on.

  • Process goods return and ens...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to RS Group plc today.

    Submit Application