Job Description
Description We are looking for an experienced Sr. Customer Service Representative to support a housing association program in Baltimore, Maryland. This Contract position is ideal for a customer-focused individual who can manage high-volume inquiries with accuracy, empathy, and sound judgment. The person in this role will help resolve caller questions efficiently, provide virtual support, and ensure each interaction is documented and followed through appropriately.
Responsibilities:
• Handle incoming customer calls and respond to questions with accuracy and a service-oriented approach.
• Resolve concerns during the initial interaction whenever possible, while identifying when additional follow-up is needed.
• Provide assistance through virtual communication channels and guide customers through available services and next steps.
• Record customer interactions, updates, and outcomes in CRM and related business systems to maintain accurate case information.
• Resear...
Responsibilities:
• Handle incoming customer calls and respond to questions with accuracy and a service-oriented approach.
• Resolve concerns during the initial interaction whenever possible, while identifying when additional follow-up is needed.
• Provide assistance through virtual communication channels and guide customers through available services and next steps.
• Record customer interactions, updates, and outcomes in CRM and related business systems to maintain accurate case information.
• Resear...
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