Sr Customer Service Executive - Network Operations & Support

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SMW4 CLS Sr Exe is mainly responsible for 24x7 Operation &
Maintenance of wet plant and dry plant equipments at landing station as well
as submarine cables Networks. Responsible for traffic monitoring and fault
analysis and its rectification, Call Handling & Complaints management,
Planned and unplanned activities management and timely & regular updates,
Compliance to JSMD Guidelines and maintaining MTTR, Active coordination with
Cable stations, NOC & vendors to resolve system related problems, Circuit
provisioning, activation, De-activation and testing and Coordination with
cross-functional teams to adhere to the defined processes.

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Operation
& Maintenance of cable station equipments and associated NMS

Maintain
Cable Networks' Operations & Network & Traffic up Time

Provisioning
of circuits & path in cable Network

Testing
and maintaining the restoration path & kee...