Job Description

Responsibilities:

  • Deliver white-glove, high-availability technical support to SEI executives, including C-suite and Board members, both on-site and remotely.
  • Resolve complex hardware, software, and connectivity issues across Windows, macOS, and mobile platforms with urgency and precision.
  • Provide zero-friction technology experiences during critical meetings, presentations, travel, and off-site events.
  • Perform proactive pre-meeting checks, AV setup, and live event support for Teams, Zoom, and conference room systems.
  • Support executive travel by ensuring devices, connectivity, and access requirements are fully prepared ahead of trips.
  • Maintain and support SEI-issued hardware, personal devices, and remote/home office environments.
  • Coordinate escalations with internal teams and communicate progress clearly and professionally.
  • Maintain strict confidentiality, discretion, and trust, handling sensitive information with the hig...

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