Sr. Contact Center Operations Manager - Remote

Job Summary

Under the direction of the Director of Call Center Operations, the Sr. Manager, Contact Center Operations will play an instrumental role in standing up and leading a net new Sharecare team supporting strategic member-facing healthcare services. This is a build role, not a maintain role — the successful candidate will be responsible for operationalizing and leading a new team from the ground up, with direct accountability for service level performance, member experience, and operational quality from launch forward.

This is a transformative position that will define how Sharecare delivers a new line of contact center service. The role offers significant opportunity and exposure. The successful candidate will recognize, embrace, and support the philosophy, mission, values, and vision of Sharecare. Demonstration of these values will be evident by leadership practices, integrity, and a demeanor consistent with the culture of professionally representing Sharecare...