Job Description

Job Description

ROLE AND RESPONSIBILITIES:

  • Architecture: Define the strategic roadmap for hybrid cloud infrastructure.

  • Governance: Establish security, compliance, and operational standards across all platforms.

  • Mentorship: Guide, train, and mentor junior and senior engineers.

  • Vendor Management: Manage relationships with technology vendors.

  • Driving key KPI improvement month on month

  • Drive Knowledge Management , Process management, Client sign off

  • Drive Key initiatives, CSIP, Automations , Customer Value additions

  • Drive Ticket Reduction, Effort Reduction,

  • Lead Client discussion on Key initiatives driving and outcomes

  • Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities

  • Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned

  • Understanding ...

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