Job Description

About the Job:

The Senior Associate, Client Services is responsible for responding to and resolving a wide range of complex client inquiries and requests. This role acts a liaison between departments within FMI as well as between FMI and its partners, customers, and patients. The incumbent operates in a support function within the fast-paced Client Services department within Operations. The role performs many of the same functions as the Associate, Client Services position but at a more advanced level and with more complicated case resolutions given the more advanced customer service skills required.


Key Responsibilities:

  • Provide education, guidance, and support to customers and patients about FMI’s products and services.
  • Provide a link between external customers and internal operations, while exhibiting professional communication via phone and e-mail.
  • Successfully manage high volumes of client-facing interactions and establish...

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