Sr. Client Service Representative (Hearst)

What you'll be doing

As a Senior Client Service Representative on the Personal and Business Banking Team, you will use your expertise in financial services products and customer service to help clients manage their day‑to‑day banking needs. You will take the lead in answering questions, assisting with transactions, and proactively connecting clients with the right team members. Your role requires flexibility to work banking centre hours, which may include evenings and weekends, and the ability to work at multiple banking centres within a reasonable travel distance.

How you'll succeed

• Client Engagement: help clients manage their accounts and products, focus on creating meaningful interactions, and connect them to the appropriate CIBC team members.
• Problem Solving: listen, ask insightful questions, and adopt an owner’s mindset by taking accountability for client issues while knowing when to lean on others.
• Leveraging Technology: becom...